Our Commitment
Diamond Shine Pro is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws. By booking our services or visiting our website, you consent to the practices described in this Policy.
Information We Collect
- Full name, phone number, email address, and service location
- Payment details processed securely via Stripe (we do not store full card numbers)
- Vehicle make, model, year, colour, and licence plate
- Messages, inquiries, and booking communications
- Photos and videos of your vehicle taken during service
How We Use Your Information
- To book and confirm your appointments
- To process payments securely
- To send appointment reminders, follow-ups, and aftercare instructions
- To send promotional offers and updates (opt out anytime)
- To request reviews following your service
- For marketing and advertising across our social media platforms
- To comply with legal obligations and protect our rights
Photos, Videos, and Marketing
- By booking, you grant us permission to photograph and video your vehicle for marketing use across all platforms
- Licence plates may be obscured at our discretion
- No additional consent is required per use
- Notify us in writing before service if you do not consent
Marketing Communications
By providing your contact information, you consent to receive appointment reminders, promotions, review requests, and service updates.
To opt out: reply STOP to any SMS, click Unsubscribe in any email, or contact us directly.
Data Retention
We retain your information as long as necessary to maintain your service history, comply with legal obligations, and enforce our agreements. You may request deletion at any time, subject to legal requirements.
Data Security
We use Stripe (PCI-DSS compliant) for payments and secure CRM storage for customer data. No transmission method is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under PIPEDA, you have the right to access, correct, withdraw consent to, or request deletion of your personal information. Contact us to exercise any of these rights.
Children’s Privacy
Our services are for individuals 18 and older. We do not knowingly collect information from minors.
Updates
We may update this Policy at any time. The current version will always be on our website. Continued use of our services constitutes acceptance.
Contact
For any privacy questions or requests: